Shipping Policy
If you have any delivery questions or need help please contact us directly on 0208 432 2033
Here at the Party Monster we aim to offer the best delivery service in the UK starting from only £3.49.
If you are in a hurry for your delivery then we have got you covered. All we require is your order to be placed before 3pm Monday-Friday so we can have your item ready to send the same day. Email updates and tracking will be sent as confirmation of your order being dispatched.
| Mainland UK Orders Over £50.00 -Same Day Despatch | FREE |
| Orders Placed By 3.00pm Monday to Friday - Same Day Despatch | £3.49 |
| Orders Placed By 3.00pm Monday to Friday - Guaranteed Next Working Day | £5.95 |
| Click & Collect: Orders Placed By 3.00pm Monday to Friday - Same Day Collection | FREE |
*7 Working Days for delivery
**Collections are from our Stevenage warehouse between 9:00 and 5:30pm - collection address UNIT 15, The IO Centre, Whittle Way, Stevenage SG1 2BD, United Kingdom
For clarity, all orders received before the following cut off times are shipped the same day (Monday to Friday excluding Bank Holidays).
Place your order before 3:00PM to qualify for this delivery rate: £3.95 1st Class recorded delivery.
Place your order before 3:00PM to qualify for this delivery rate: £5.95 Express delivery (1-3 days).
Any order received after 3:00PM or any order placed over the weekend or Bank Holiday will be shipped the next business day.
If you have any delivery questions or need help please contact us directly on 0208 432 2033
Please note:
Occasionally for larger orders we may check-weigh the package before dispatch and advise of any additional charges.
Restrictions may apply to goods being shipped to the REST OF UK, Internationally or via BFPO. Typically these items include Disposable Helium Cylinders, Pinatas, Cardboard Cut outs, Banquet Rolls and Drinks but are not exclusive to these products.
Please give us an address where there is someone available to sign for the parcel, as, apart from our Royal mail delivery service, all other delivery methods require a signature. If the carrier is unable to deliver and leaves a card it is the recipient’s responsibility to contact the delivery company to arrange redelivery or to collect the parcel from the depot. If you have instructed us to leave your order i.e. in the recycling box, or with a neighbour, this is at your own risk. The Party Monster cannot be held responsible for items left on your property.
If you have not received your order two working days before your event please telephone us, or email us using our Contact Form.
Track And Trace Your Delivery
All parcels leave The Party Monster with a tracking number, this lets you check and track the delivery status of your items which The Party Monster has sent to you.
Enter your item reference number online to see the delivery status of your items with our courier interlinkexpress.com.
Refused Deliveries & Return To Sender
Subsequent to a second or third delivery attempt by our couriers, your parcel will be returned to us as “Return to Sender”. Similar and should you refuse a delivery, this would be returned to us. Such returns will mean we incur an additional carriage cost for the parcel reach us. To this end, we reserve the right to apply a £7.95 return carriage and administration fee.
BFPO: British Forces Post Office
We have many satisfied British Forces customers serving in overseas territories and are therefore happy and able to deliver to BFPO addresses via our dedicated Parcel Force and BFPO service.
Parcels are delivered to Mill Hill in London on our Priority next day service and onwards to your own destination via the BFPO network itself.
Unfortunately, we can only track and guarantee parcel delivery times to Mill Hill via the Civilian service. We ask that all BFPO customers allow sufficient time for receipt of goods, especially non-European and distant geographies. Please visit the BFPO website for more information.
Loss, Delay & Damaged Goods
Although The Party Monster is responsible for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. The Party Monster themselves will not accept liability for any claim for non-delivery of goods or items deemed Broken in Transit, though will happily claim compensation or replace goods where applicable via the appropriate carrier on your behalf.
International Delivery: Identification Required?
With the increasing amount of Internet-based fraud, especially orders destined to many European and International countries, we need to make additional checks on such order transactions before processing and shipment. To this end, we require proof of identification including the residential address of the cardholder prior to shipping your order.
To ensure your order is handled quickly and efficiently, may we ask you to fax a copy of your credit card statement and signature and copy photo id (passport or driving license) to +44 1438 745747. This check confirms your name, billing address and the card number. Under our Data Protection accreditation, please be assured that we destroy all faxed documents immediately after your order is processed.
These checks are a safeguard to both us the retailer and ultimately you the shopper and indeed any credit cardholder. Please accept our apologies for any inconvenience though appreciate that this measure is a benefit to all to safeguard all transactions.
International Delivery: Import Duties
It is very important to note a parcel may incur Import Duties if delivery is made outside of the EU Member States. It is not the responsibility of The Party Monster to pay such fees and any duties due to any country outside of the EU must be borne by the customer at arrival to their destination country. Should a customer not agree to this Duty upon arrival and reject the consignment, please be aware that although we will happily refund the cost of goods, we will not refund the cost of International shipment charges.
If you have any delivery questions or need help please contact us directly on 0208 432 2033 or email us emma@thepartymonster.co.uk